ESSENTIAL FUNCTIONS:
· Work with technical team to develop a comprehensive and successful VoIP network design review process to assure successful deployments of MAX Dispatch and Call Taking with existing networks
· Work with customer, resellers and internal technical teams to prospect and develop Zetron MAX Dispatch and Call Taking sales, design, installation, and support opportunities
· Responsible for design, staging, configuration, implementation, and support for VoIP installations as necessary

OTHER FUNCTIONS:
· Attend and participate in internal and customer meetings requiring occasional travel
· Continue personal development
· Performs other duties as assigned by management

EXPECTED SKILLS:
· Ability to reason and think logically
· Strong attention to detail in regards to project planning and documentation
· Strong organizational skills
· Ability to communicate clearly and concisely, both verbally and with written documentation
· Exceptional work ethic
· Display willingness to help others, a pleasant personality, a courteous manner, and a professional demeanor
· Ability to apply judgment, implement solutions, and resolve conflicts, all in a multi-tasked environment
· Ability to assist sales in a highly competitive field

KNOWLEDGE REQUIRED/DESIRED:
· Cisco CCNP Voice Certification or equivalent certification and/or experience
· Expert Windows desktop troubleshooting and maintenance skills
· Advanced Linux operating system understanding and maintenance skills

EXPERIENCE REQUIRED/DESIRED:
· Three years prior technology VoIP development implementation and support experience with Enterprise type accounts in a multisite, Wide Area Networking topology.

• Ability to develop software based on the Microsoft Windows® platforms using Visual Studio 2010 / 2012 and other development tools.
• Demonstrated in depth knowledge and proficiency in the following areas: .NET Framework 4.0/4.5, C#, WPF, and LINQ/XML, and Windows Audio (WASAPI desired)
• Knowledge of the MVVM pattern and its application in a high performance, asynchronous application environment.
• Knowledge of the USB application interface in a high performance, asynchronous application environment.
• Proficient in Visual C++, C/C++ standard library and runtimes.
• Experience in designing and debugging in a multi-threaded and multi-process environment.

RESPONSIBILITIES
This individual will be responsible for creating and maintaining an exceptional customer experience for multiple clients. Key activities for this role includes delivering consulting services, group facilitation, training, and coaching. In addition, account management, business development support, and invoicing.

1. Facilitate Client Sessions (70%) – Our delivery model requires consultants to operate primarily as facilitators rather than subject matter experts. They support delivery by facilitating weekly half- and full-day client work sessions spanning several months in order to customize and install the NOW Management System®. Must be proficient at whole systems thinking, process improvement, data-driven problem solving, breakthrough thinking, organization development methods, and operational excellence concepts. Consultant/facilitators must demonstrate best practices for facilitation, including managing team dynamics, conflicts, and group decision-making. Consultants must ensure that the atmosphere is participant-centered, safe, open, and candid. Supports teams in assuming positive intentions, checking perceptions, testing assumptions and exploring new paradigms. Supports the group in having balanced participation so that all voices are heard. Becomes the trusted advisor to all team members and is easily accessible to them. Supports the change management process with best practices and tools as prescribed by our system of management. Mobilizes senior change sponsors and provides appropriate guidance in the planning, implementation and reinforcement of change.

2. Account Management and Customer Experience (20%) – Responsible for the delivery of a consistent and high-caliber customer experience starting with supporting the sales process and through implementation. Continuously gathers customer feedback and ensure that specific targets are consistently met. Sets a very high standard for each session and seeking ongoing feedback. Works collaboratively with peers and company leadership to build new business.

3. Improving Products and Services (10%) – Partners with leadership and team members to improve existing tools, products, and services in order to improve the customer experience and results and to scale the company. .

COMPETENCIES AND REQUIREMENTS
• 10+ years experience in delivering professional services
• Strong understanding of organization development concepts and methods, leadership development
• Experienced in consulting/leading the implementation of organization development methods
• Certified in Lean/Six Sigma a plus
• Experienced in leading process improvement projects with demonstrated results
• Action orientation: quick study who takes independent action/self driven; demonstrates initiative and ownership
• Sense of urgency and responsiveness
• Persuasion
• Execution excellence: consistently well organized and prepared
• Cross-functional leadership
• Comparable accomplishments
• Design on the fly
• Effective communicator: great listening skills, articulate speaker
• Credibility with senior executives and able to quickly build trust and rapport
• Experience working with entrepreneurs in a start up environment and/or experience in a professional services firm with diverse clientele
• Passionate, creative and entrepreneurial
• Self-motivated and high integrity
• Articulate
• Accountable with strong results orientation
• Consistently well organized and prepared
• Balances attention to detail with the big picture (both tactical and strategic)
• Exhibits professional sense of humor and is enjoyable to be around
• Professional and gracious
• Exercises good emotional maturity and sound judgment
• Resilient and handles stress well
• Flexible, agile and able to handle short timelines
• Intelligent and good problem solver
• Strong team player
• Excellent written and verbal communication skills
• Works well in a culture which values a collaborative, participative and non-political style
• Outstanding “cultural ambassador” who embodies company values

TOOLS
• Proficient with Microsoft Office products, web-based applications such as Google Apps, Salesforce.com and Basecamp/DropBox
• Proficient at scheduling and delivering webinars
• Comfortable with mainstream social media cloud applications

BACKGROUND AND EDUCATION
• Bachelor’s degree required; Masters preferred in business, organization development or psychology related field
• 10+ years consulting to C-level executives, preferably for a management consulting firm

BENEFITS
Health care insurance, dental insurance, and a retirement plan benefit are available. Other benefits will be added over time.

LONG-TERM OPPORTUNITIES
This role has the potential for being a long-term career growth opportunity. As Mass Ingenuity grows in its consulting and product development strategy, numerous opportunities will present themselves to a high-performing and ambitious individual.

CONTACT INFORMATION: Please contact engage@bellevuetech.com.

ABOUT MASS INGENUITY
Mass Ingenuity is a Portland, Oregon consulting and product firm and is in a high growth phase. We are seeking to increase client opportunities and conversions. Our firm provides a visual system called the NOW Management System℠ that creates a sustainable performance edge for organizations. With the NOW Management System, organizations retain great employees, unleash their talents and creativity more, experience wide-scale improvements, increase customer satisfaction, and deliver business results for their shareholders. In essence, we close the gap between what leaders envision and what employees deliver to customers so they can improve the customer experience, reduce costs and accelerate growth.

We value high performers who thrive in creative, fast-pace entrepreneurial environments and can effectively work with seasoned executives. This position offers the opportunity to work with and learn from a diverse team with a tremendous vision for the company.

• Must have a history of working effectively in a cross-functional team environment.
• Must demonstrate a history of a high degree of self-motivation and initiative.
• Must be able to prioritize, plan work to accomplish goals, and schedule tasks to meet deadlines
• Ability to adapt and respond positively and effectively to change, delay, and/or shifting priorities and goals

Technical Skill Requirements:

With software focus vs. Firmware background

• BS and/or MS in Computer Science or equivelant
• At least 5-years in software industry
• Passion of solving problems by software and programming
• Experienced with networking protocols
• Solid unit-test and/or automated testing experience
• Experience with front-end and back-end systems
• Design patterns a must
• Database experience required
• Scripting skills are also nice
• With strong object-oriented design and development skill
• Emphasis on Windows form (instead of web application) and new view model design pattern
• Preferred with C++ or Java background (instead of e.g. Visual Basic or VB.NET)
• Knows how to debug and parse log information
• Experienced with Subversion, or at least one version-control tool
• Experienced with XML and SQL
• Ideally with experience of multi-threading programming
• Ideally with experience of WPF or Silverlight
• Ideally with C#.NET for HTTP or web

Personality and Attitudes

• Passion for perfection in design and programming
• Track record of teamwork experience in previous projects
• Had failure experience in previous project
• Had good and bad experience with test team
• Fit into a fast-paced group

• Must have a history of working effectively in a cross-functional team environment.
• Must demonstrate a history of a high degree of self-motivation and initiative.
• Must be able to prioritize, plan work to accomplish goals, and schedule tasks to meet deadlines
• Ability to adapt and respond positively and effectively to change, delay, and/or shifting priorities and goals

Technical and Other Skills

• Ability to develop software based on the Microsoft Windows(r) platforms using Visual Studio 2010
• Knowledge and proficiency in the following areas:
• .NET Framework 4.0, C#, SQL. Linux, Telephony, (Perl scripting would be useful also).
• Excellent written and verbal communication skills.
• Work within the standard product development design control procedures for designs, development, and  testing of software-based products and systems.
• Perform the work necessary to resolve complex issues within existing products and portions of new designs.
• Propose design changes and resolve known issues within emerging and existing products

• Must have a history of working effectively in a cross-functional team environment.
• Must demonstrate a history of a high degree of self-motivation and initiative.
• Must be able to prioritize, plan work to accomplish goals, and schedule tasks to meet deadlines
• Ability to adapt and respond positively and effectively to change, delay, and/or shifting priorities and goals

Technical Skill Requirements:

• WPF
• XAML
• C#
• UX User Experience
• UI User Interface
• Microsoft Expression Blend 4 and maybe Designer 4
• Strong Understanding of data states
• Use of Dynamic and static Resources
• Also the use of Behaviors and Triggers
• Use of SVN a plus or some type of version control
• Visual Studio 2010
• Know how to use most of the Adobe Suite
• PhotoShop 5
• Illustrator 5

BIG PLUSES:

• Flash is a plus since it’s a good animation base knowledge for Object orientated programming and also time line base animations
• .Net is a Plus
• NUI Natural User Interface
• DGI Designing Gestural Interface